Managed Services Support

Oracle Hyperion Enterprise Performance Management (EPM) / Oracle Business Intelligence (OBIEE/OBIA)

  • Technical Support
  • Education
  • Health Checks
  • Critical Period Coverage

Saturn Infotech offers Hyperion customers a range of technical support and administrative maintenance programs. We provide first-line support for the Oracle Hyperion suite of Enterprise Performance Management (EPM) applications. Our status as an Oracle Platinum Partner and strong background in applications such as Oracle E-Business Suite, OBIEE and Essbase qualifies us to fully integrate your system with other applications across your company. We guarantee our Support Services will address and deliver a solution for your most pressing needs at an affordable cost!

Do These Problems Sound Familiar?

  • Too much reliance on the internal IT team (technical complexity of Hyperion software for end users)
  • Pending upgrades, patches, and maintenance issues
  • Working with outdated Hyperion releases that are no longer supported
  • Inadequate knowledge of apps
  • Users are frustrated with overall system performance
  • Users are frustrated with slow running reports
  • The business has outgrown its current reporting system
  • Too much time processing data, not enough time analyzing
  • Difficulty analyzing sales due to the huge number of customers
  • Increased time in monthly close cycle
  • No integrated reporting tool for budget, financial close, and business analysis
  • Still using Excel-based reporting
  • High Admin turnover
  • No visibility of best practices

Saturn’s Managed Services

  • Data Reconciliation
  • Metadata maintenance
  • Monthly Data load and Solving Data load errors
  • Taking automated backups (daily/monthly)
  • User assistance
  • Hyperion Essbase Support - Break/Fix support
  • Monitoring and tying out daily data loads
  • Monitoring performance, logs, backups, events, applications, scripts & jobs
  • Tuning of EPM or BI Applications, calculations scripts, business rules
  • Periodic health checks
  • Critical patch updates
  • Suggest enhancements

Saturn’s Managed Services Process

Managed Support Services Process

Saturn Support is designed to act as an extension of each customer's Oracle team. Examples of how Support is used: 

Managed Support

  • Remote Implementation and Upgrades
  • Road-Mapping Assistance
  • Patching and Release Management
  • Project Management
  • Application Effectiveness Reviews
  • Solution Design and Configuration
  • Functional Training
  • Oracle SR Management
  • Staff Augmentation

On-Demand Support

  • Severity-based Break / Fix problem resolution
  • Staff augmentation for peak periods such as month, quarter, or year-end activities.
  • Ad hoc questions
  • Peak Processing Support (Month/Quarter/Year End)
  • Testing Assistance
  • Application Training