The future of customer interaction

Millennial customers are impatient. They find it frustrating when they have to wait indefinitely to get a response from brands, businesses or even their employers. Businesses need to solve this pain point and be able to respond instantly or risk losing out on a customer. This rising customer demand for immediate assistance 24/7 has put the businesses under immense pressure. Even a 2-minute delay in providing response leads to a gateway of competitors. Add to this, the need for customers to be provided with consistent yet personalized service across diverse channels, businesses need to reinvent the way they engage and interact with customers.

This is where chatbots come into play and revolutionize how users interact with the businesses. Chat-bots can greet the customers, answer queries, resolve issues, and even engage in small talk thus providing customers with a delightful experience. Chatbot technology gives businesses the tool to consistently deliver personalized customer service across all platforms and dramatically reduce the chances of losing customers.

Gartner predicts that 85% of customer interactions will be managed by artificial intelligence by 2020. Also, chatbots will be responsible for cost savings of over $8 billion annually by 2022. Whether your goal is exceptional customer service experience or cost savings, we can help. We build chatbots and voice bots, which helps businesses gain a substantial competitive advantage.


Allow us to impress your users with a custom bot:

Scale XM builds AI bots which harnesses the power of Natural Language Processing to understand the nuance of customer’s communication. Cutting edge design and development capabilities backed by our strong AI practice make us an exceptional figure in custom bot community. We develop and train high-quality AI-powered chatbots with great conversational abilities, context sensitivity, and personality traits to please your customers.

Our chatbot capabilities are as follows:

  • Chatbot development Platforms: Amazon Lex, DialogFlow, IBM Watson, Luis and
  • Middle-ware: Microsoft Bot Framework and Botkit
  • Deployment Platforms : Messenger, Slack, Telegram, Kik, Skype, Cortana, Wechat, Twilio
  • Bot Builders: Chatfuel, ManyChat and FlowXo.

Our Methodology 

  1. Identify Problem:

Repetitive procedures, Cost Savings by reducing human interactions, Onerous current processes, easy to consume and control via conversation, Complexity of Rules / Standardization, Technology Compatibility, Data Availability

  1. Identify Features:

Identify the required features and functionalities

  1. Develop Conversational Script:

Develop the conversational script that represents user Interaction

  1. Engineer Component:

Engineering Components for front-end and back-end

  1. Iterative Development:

Development done in an iterative way where intent and entities developed are tested along with the development

  1. Unit and Integration Testing:

Testing in the emulator as well as the actual messaging platform

  1. Deploy and Publish:

Deployment on the hosted environment and publishing it to the required platform

  1. Monitor and Analyze:

Monitoring the actual conversations along with performance analysis

Talk to us today for a free consultation call with one of our experts in conversational bots and interfaces.

Ready to embrace the power of Conversational UI?